Our Reviews

I really like dealing with these guys

The service staff are amazing. The only complaint I have is that they did not receive my appointment when I scheduled it through my Chevy app. They were able to get me in anyway though.

After while crocodile! Wonderful experience as usual, thank you Raymond

Friendly personnel. This was a courtesy oil change so there was no charge. That was appreciated.

It was

Increíble

Easy drop off/pick up process and good communication during the service process.

In and out on schedule. Kept me informed of any additional services that were needed.

The time was perfect, the lady mentioned 1 hour to complete the service and it took exactly 1 hour

No issues. Smooth

Experience was good except I wanted certain maintenance items completed, apparently the service advisor and the service tech decided, I didn't need those services and didn't do them. Never had ever heard of a service department at a dealership refusing to do service a customer specifically requested. Specifically, I wanted a transmission flush done, and they just changed the fluid and filter. I also said I wanted the differential fluid changed, because it was 10 years old. They just said it didn't need it, and didn't do it. Without asking me. Also, the paperwork says 7 quarts of oil were used, my car is a dry sump oil system requires 9.8 quarts. The only way they could have used 7 is if they did not remove both oil plugs to drain the oil. Now I'm wondering was it a paperwork mistake, or did they leave 2.8 quarts of bad oil in my dry sump system. Who knows

Great service. Dealt with several people and all were knowledgeable and helpful.

In for oil change, ease of check in and out. Service technician was nice and helpful.

Was good

Friendly informative got my appointment in very quickly. Everything was done to my satisfaction.

I've been having my Equinox serviced there since I bought it. Quick and easy.....

Jay was so kind and polite and willing to do whatever it took and then Adam was just awesome and at the end with finance you could not ask for better people

I liked it wouldn’t change it

Gage did an excellent job getting me into the car I wanted with all features.

Syndei was very helpful and told me everything that was going on. Very nice and service was quick.

Fastest oil change and tire rotation ever! Raymond Sanchez did a great and thorough job of explaining the condition of the vehicle.

The gentleman who took care of me, Daniel, did an excellent job. He was very personable. As for the rest of the crew, they need to learn how to smile and speak to the ones they are there for . I don't think I've ever been to a more depressing dealership. Not one time was I greeted by anyone else or even had someone make eye contact with me. They just walked right past like zombies. Even the finance guy, who was so pleasant when I was spending $70,000, couldn't even manage to look at me when we walked past each other. It was a very weird experience and I might just go somewhere else next time (most likely). Get off your phones and show some respect to your customers!

Excellent

Everything was fine, but they were not able to upgrade super cruise because of a technology issue n.

I bought a Chevrolet Trax 2025 after 3 days it gives me fuel injection problems that worries me.

They answered all my questions and met all my requests.

I had an amazing salesperson (Seth) who was very knowledgeable about the vehicle and process. My purchase of a 2025 Trax was effortless! I highly recommend this dealership. Thank you so much!

I walked in with the idea of a truck I wanted and you all made it so. Thank you.

Always a good experience at the Chevy Columbus location.

Appointment was held, oil change was fine. Timing took a little longer than expected, but overall, pretty good

I'm always treated good there

Muy bien servicio, eficiente

Good

Johnny was so nice and helpful! I love my new Traxx that he helped me find!

Friendly, knowledgeable group. They'll be my first stop for my next purchase.

The employee that checked my vehicle in was very nice and efficient. The service was completed in a timely manner and he went over everything when they were done.

Completed 4 different service procedures and got the work done on time.

I was supposed to have my truck at the dealership by8AM. So I made arrangements for my wife to pick me up. I got a call at 2 Pm that it was being evaluated and then would try to get approval from fleet company. It wasn’t even going to begin work by end of day. So I made arrangements to pick it up and would schedule another appointment after parts came in. The primary reason for taking to dealership was to do recall work on tailgate and check front brakes. The next appointment was scheduled and I was promised that my truck would be done by noon. I received a call to let me know that it would be by the end of the day instead. I ended up getting new brakes, rotors and tires. The first time that I drove the truck, I noticed a vibration in the tires that wasn’t there before. After my truck spending 2 days at the dealership and was in worse condition than when I took it in, I decided to take it someplace else to get the tires balanced. In just one short hour, my tires were perfectly balanced. The guy said they were so poorly balanced that it looked like they had just been mounted. I would not recommend Chevrolet of Columbus service to anyone!

Just as expected, nothing more, nothing less

worked really seamlessly with regarding getting the car shipped and the paperwork filled out. Would definitely do business with them again.

I brought my car into the shop August 26 for a service stabilitrak message. I was told they were understaffed but I didn't have to have the car until after labor day. They tracked down a few other problems and I ended up not getting the car back until the 5th of September. I'm happy with the work, just not completely pleased with how long it took.

I was scheduled to have my tire repaired along with 4 other items Thursday September 11th. During the oil change and tire rotation on Tuesday September 9th a nail was found in my tire. Thursday metal was also found which meant I needed a new tire. I was told that a new tire would be delivered between 1 - 2 pm. I drive 1 hour and 10 minutes to your dealership. My appointment was at 10 am but I got there at 9:30 am. I was fine waiting so I did not have to drive back to the dealership again. Twice in the same week was plenty. The tire was delivered at 1:45 pm then I was told that I had to wait for a technician to be available to complete the task. All the technicians were busy with other customers. After 1 hour of waiting, I went into the Service writers area to ask how much longer I had to wait. That's when I lost it. Why did I have to wait an hour, also had I not went to the Service writers area how much longer would they have made me wait. I was at the dealership from 9:30 am to 3:07 pm. Why? Why? When they put the new tire on, my car was jacked up where it sat waiting on the tire delivery. I watched. My car was parked next to the service bay doors.

From dropping off to picking up everything is professional and straight forward, with pricing for potential parts up front is nice.

Didn't fix the problem

They always do an amazing job, I was in and out in 45 minutes for an oil change and that’s so nice! Happy October, TRICK OR TREAT 🎃

Overall the experience was good. There did seem to be some confusion between what services I had scheduled when I originally made my appt versus what the service advisor started to go over with me at drop off. It was sorted out.

Everyone is eager to help. Keep you informed and do their best to get you in and out quickly

Had my Suburban in for a service and a was and vac. Service rep Sydnei is awesome. Communicated everything clearly even got me taken care of even tho I showed up almost an hr early. Only issue was the rear of the car wasn’t touched/vacuumed. Other than that everything was perfect.

Johnny was my salesman, and he was very patient with us, and listened to all my questions and concerns. It was great working with him. Tyler was also great, as he has always been.

Wont bother coming coming back there all I will say...

It was a smooth, easy experience. Walked in knowing what i wanted and they made it happen.

Everything went smoothly.

They changed the oil and oil filter, engine air filter, cabin filter, rotated tires on my 2017 Equinox. It was timely and easy for me.

Seth was very helpful and took the time needed to teach me the controls and process my loan.

Everything was wonderful. Our salesman Seth Tilley went above and beyond for us.

I was in and done and out.

Ben indales was excellent. He walked mecto n the service department he took great care of all my needs. He is so knowledgeable and very smart. He needs a promotion!!! I can't think him enough for all his help and kindness. He us the very best!!!

Treated us like family just like they have in the past.

Raymond is very knowledgeable and explained my services thoroughly.

It was great. Raymond was very effective and efficient and friendly appreciated it.

Everyone is always very friendly and professional and do an excellent job

My experience at Chevrolet Of Columbus was phenomenal. I originally planned to purchase a vehicle of a different brand but decided to stop by because there was one vehicle on the lot that fell within my shopping parameters. I was greeted by an energetic salesman and he worked with me to understand my left and right shopping limits. He suggested a vehicle I had not previously considered and even let me take it on my journey around town as I conitnued to search other dealerships for a new vehicle. Before I left, vehicle sale price and monthly payments were discussed. Not one of the other dealerships could match the price, monthly payments, or energy from Chevrolet of Columbus. As it turns out, my perfect vehicle was sitting on their lot the entire time, it just took a little while to see it.

They gave great service on selling me a new car

Awesome

Great experience with good service and nice staff.

WHAT A GREAT TEAM!!!!!!!! I will be buying my future trucks from them! Salesman to Manager! All great people no pressure!

Ray and others in the service office were courteous. Work was completed in time frame advised and at price advised. Work appears to have been performed correctly.

All there treated me with respect and kindness. Buying a car takes some time but Seth, Draven, and Tyler were very attentive. Definitely a good experience. I’d definitely buy from them again.

Everybody was very helpful, and knew what they were doing.

Everyone was great and professional. When I have a issues I will always take it to Columbus Chevrolet

Great service and great communication.

Great

I loved my sales guy -James Burris. I bought a new truck on Thursday but realized I needed by Bed cover on from the old truck. They were planning on doing it when I scheduled the truck in for bed spray liner. He actually took time to move it for me that night, so I didn’t have to wait or figure out how to deal with my Friday night without a bed cover. It happened to rain Friday, so I definitely appreciate having the cover. Talk about going the extra mile! Not only that, he was friendly, sweet and if he didn’t an answer, he found it for me. He’s a gem and I hope he is there when I go buy another truck. This the 3rd vehicle I’ve bought from this location since 2019.

I enjoyed the service I was provided on 11/1/25

Worked with Raymond and he was over the top kind, helpful, and kept us in the loop! It’s a 10 for Ray !🤗

Very rarely have I bought a car in my 61 years of life and felt like I was well taken car of by everyone at the dealership that I had contact with. Everyone at Chevrolet of Columbus took care of everything we asked with a smile

Everyone I have had to work with at Chevrolet of Columbus has been professional and a pleasure to work with. Great sales and finance experience.

Was such an easy and fast experience!

It was the best experience ever! I was in a car accident and my car was totaled and Seth was able to get me in the car I wanted right away!

Raymond was extremely efficient and friendly, he knew exactly what he was doing. Chevrolet of Columbus has the BEST Service Department, Jessica and her Team are excellent. Raymond is FABULOUS!!

I called and scheduled an early appointment due to borrow a vehicle while mine was being serviced. I was told when I scheduled that my service would be finished in that time. The day of my service, I was informed that my vehicle was not taken back until a little after 2 in the afternoon and it would need to be kept overnight. I informed them this would not work due to needing mine or another vehicle for the next day. I was told I could be given a rental and it could be picked up the next day. I informed them I would have to pick it up the same day due to not haven’t a way to get the rental the following day. To that, the only response I received was “ok”. I tried to call but my service person was not available. I asked for a call back, which I did not receive. Later day I received a text that they were finished with my truck for the day and it would still need to be held overnight to finish the work. At that time I texted asking for a call back. I finally received a call and was told that if I needed a rental, the rental company closes at 5. It was 4:50. I would not be able to make it to get a rental. So I told the person I spoke with that I would just pick up my truck in the condition it was in. When I arrived to the dealership to pick up my truck, I never received an apology put was told “oh, I was wrong. The rental company closes at 6”. Then I was told that if I call and schedule another appointment, the answering service will not relay a message about needing to schedule early for the same day appointment. If this is the case, how am I supposed to know that the person I’m scheduling with will not relay a request that I have. I will not be returning for any additional services at Chevy of Columbus.

Sydnei was very helpful throughout the entire process. Everything was quick and easy. The shuttle driver was kind as well. Sydnei kept updated as I requested and scheduled shuttle service for me to get to work. She explained everything thoroughly and was a delight to interact with.

I didn’t see the Grinch

Always an amazing experience!

Felt like I was treated like family great experience thankyou

Service done right and on time. No need to be a Grinch with service like this.

I was greeted as soon as I walked in very good people and very happy with my purchase thank you

Great

I have always had my Equinox serviced at Columbus. Had it there at 2:30 and was done by 3:20

it was a pleasure.

Great job. Excellent work at the estimated price given. Timely service.

I think you asked us to fill out a survey too many times I also believe once is enough.

We felt as if we were friends.

I brought the car in with no problems and no tire pressure sensor light on to leaving the dealership with the light on and being told that they weren’t responsible for what happened to my car while it was being serviced

Great

Always helpful

Great

John and his team helped me find the truck that I wanted.

Good!

It was great everyone very nice and very accommodating

Everyone is nice and helpful if you have any questions or what not.

I get exactly what I pay for—nothing more, nothing less

Amazing experience Jonny and Corey made this truck possible for me

Everyone there was wonderful! Kolby, Nick, Drayden & I think Johnny - they were great!!